One-Call Credit Information Dispute Process through our FCRA-certified Customer Service Agents
Our call center agents maintain FCRA-certification as administered by the Consumer Data Industry Association (CDIA) of which we are a member. The Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transactions Act (FACTA) make up the federal law that was enacted to protect consumers and ensure that credit information is accurate. The FCRA and FACTA contain compliance responsibilities, providing a consistent approach in consumer reporting.
We are one of the only companies in the US that provides a one-call dispute process, allowing a streamlined customer service experience for filing disputes with Experian, TransUnion and Equifax. Our agents work with consumers to dispute inaccurate information in their credit files. Consumers will then receive results of the investigative process. We strictly adhere to the guidelines set by the FCRA regarding timeframes, forms and procedures.
Responsibilities of our Dispute Customer Service Agents:
- Investigate disputed information by contacting the credit reporting agency reporting the information
- Follow the FCRA requirements by following the guidelines set by Section 611 of the FCRA
- Communicate with the consumer directly and provide an explanation as well as the results of the reinvestigation process
Benefits:
- Streamlined customer experience
- One-call credit dispute assistance
- No additional training required for your staff
