Technology

Smarter, Faster, More Secure

CoreLogic has built a client-optimized IT infrastructure that combines world-class data centers, flexible “on-demand” cloud-computing, enterprise-level around-the-clock operations, a highly-available unified network, and the highest levels of information security and compliance.

CoreLogic operates two fully-redundant state-of-the-art data centers overseeing more than 1600 government and industry locations worldwide.

World-Class Data Centers

CoreLogic operates two state-of-the-art data centers—one in California, one in Texas—that meet the highest industry standards for availability and survivability. With dynamic load-balancing and a high-availability multi-gigabyte backbone network, they are designed to provide our clients uninterrupted connectivity even in the event of a catastrophic regional outage.

Virtualized Cloud Environment

Our virtualized, multi-tenant, cloud-computing environment delivers increased capacity on demand, allowing us to operate our various systems as one. We adhere to ITIL best practices performance guidelines to assure that we meet or exceed your expectations.

Unified Network

Our unified network approach enables us to operate multiple systems as a single resource that routinely provides flexibility, transparency, scalability, and expandability. Its modularized architecture takes full advantage of our virtual “cloud” environment, always choosing the best solution for your needs. To add new network or security applications, we simply add new network modules.

CoreLogic ITIL-certified support and incident-
management staff is on duty around the clock.

Around-the-Clock Operations

No matter where on the globe our clients operate, they know our network is available any time of the day or night. Our enterprise-level operations provide uninterrupted on-demand capacity, around-the-clock availability and incident management, and constant high-level security and standards compliance trusted by corporations and governments worldwide.

Trusted Security, Compliance

Our multi-layer security infrastructure features integrated high-level facilities security, intense authentication measures—strong passwords, advanced SSL encryption, secure networks—and compliance with the most stringent data security standards. Our continuously monitored systems ensure that someone is always actively looking out for your business-critical services.

Service Level Agreements

We offer clients customized service level agreements that explicitly describe the results you expect from the services we provide. We also assign each of our clients a client manager to manage our relationship and analyze our effectiveness by tracking key performance indicators on monthly scorecards. Our 24/7 incident management team rigorously follows ITIL best practices to ensure that you receive fast, effective support services.

Data Centers

In recent years, CoreLogic has strategically consolidated the numerous, far-flung data centers of its subsidiaries and business units into a pair of matched, purpose-built super-centers. Designed to optimize flexibility, security, scalability, and expandability, the two 80,000 square-foot centers utilize the latest technologies—and anticipate those to come as technology advances.

CoreLogic’s powerful, highly flexible data centers align our technological infrastructure with your business strategy by automating visibility, verification, compliance, and cost-control.

Some features of CoreLogic’s data centers:

• 3 petabytes+ real-time data
• Fully redundant and load balanced
• Built-in business impact tracking capability
• Constant 10-gigabits-per-second data replication
• 6,000+ servers in multi-tenant virtual environment
• Standardized hardware, software from premier partners
• 1600+ national, international locations on one unified network
• 400 ITIL-Certified IT professionals supporting 12,000+ associates worldwide
• 24/7 security includes biometric locks, video surveillance, man-traps
• Self-sustaining redundant electrical, mechanical, support systems
• Designed to withstand 8.5-magnitude earthquake

Robotics automates many virtual server
and storage functions, increasing data
center agility and management efficiency.

Virtualization

We have nearly completed consolidation of our server installations into a virtualized, multi-tenant, cloud-computing environment. Virtualization has already transformed the effectiveness of our technology, optimizing business processes—ours and our clients’—by pooling server resources, allocating them dynamically, increasing the availability of end-user self-service, and focusing network, operational, incident, and compliance management.

From your perspective, everything seems quicker, more effective:

• Instant on-demand capacity-change capability
• New services delivered in days instead of months
• Flexible technology platforms that adapt to your needs
• Reciprocal backup, disaster recovery that saves worry time

Yet these new efficiencies actually cost you less:

• Best-in-class services and solutions at competitive prices
• Collaborative development tools that lower costs of innovation
• Continuous benchmarking against industry to ensure cost-efficiency

Unified Network Architecture, Mobile Access

CoreLogic’s unified communications
system enables mobile access
without compromising network security.

Our network is our business. We use it to create and deliver products, distribute data, provide access to applications, communicate with our clients, and much more.

What kind of network we wanted going forward was an important consideration in our IT consolidation. Should we retain a traditional “top-down” architecture that assumes most of the network’s value resides in the data center or move to what’s called a “unified network” that assigns value across the whole network, including its many nodes? We opted for a unified network.

Like the changes brought by Web 2.0 to the online user experience, our unified network takes advantage of technology advances to speed, simplify, and extend use of our network even while improving our ability to manage it efficiently.

Some benefits of our unified network include:

• High-availability
• Dynamic load-balancing
• Enhanced visibility with improved data security
• Common system that simplifies client system configurations

And it enables “anytime/anywhere” mobile network access:

• Automatic device detection at the network layer
• Web Oriented Architecture-enabled user-browser operation
• Continued rapid growth of our mobile technology/platform strategy

Built-In Collaboration

Our virtualized technology resources and unified network also enable a unified communication system that speeds and simplifies strategic and project collaboration.

Combining high-definition visual, audio and collaboration technologies, our TelePresence studios provide immersive meeting environments.

With options ranging from voice-over-IP telephony to online collaborative workspaces to full TelePresence video conferencing, our collaboration capabilities enable innovative teamwork, shorten solution development times, and offer device-agnostic “anytime/anywhere” access.

Unified communications also power our 24/7/365 service desk and incident management process, providing you full support any day of the week, any time of the day or night.

On-Demand Capacity

With the widespread use of increasingly data-intensive applications, information access and storage can quickly outgrow company forecasts (IDC predicts that the need for data storage will increase at an annual growth rate of more than 95% over the next decade). Our purpose-built facilities enable maximum on-demand scalability with a minimum of hassle—making it quick and easy for you to expand your capacity or upgrade your services when the need arises.

Our flexible, purpose-built facilities are designed to scale
quickly and efficiently as demand grows.

Some aspects of our scalability:

• Current capacity: three+ petabytes of real-time transactional data
• Virtualized environment enables fast, accurate demand-capacity tuning
• Around-the-clock operations, support, incident management cuts out delays
• Unified network currently includes over 1600 national and international locations
• Used and trusted by most leading corporations and governmental organizations, including the top 100 US financial institutions

Of equal importance, however, we also provide visibility into your own business processes and performance—affording you the agility to catch and correct potential business glitches before they can affect your reputation or bottom line.

Our massive data storage capacity and
virtual environment enables on-demand
real-time access to your data.

Additional features that can make your life easier:

• Massive data storage capacity—IBM mainframes and 6000+ servers in a virtualized environment—provides real-time access to your information
• High-speed, resilient, multi-gigabyte backbone network delivers data, applications, and services quickly, cleanly, on time
• We comply on your behalf with all current and specified security standards, including NIST, GLBA, FRCA, FACTA, SAS70, CyberTrust Perimeter, state, local
• We calibrate your compliance levels based on business purpose, your requirements, and current—and coming—regulations
• HP Business Availability Center (Mercury) software provides continuous monitoring of your processes and other systems activities
• Diverse carrier configuration provides uninterrupted service by switching instantly to alternate physical and logical paths to our network when needed
• Collaborative tools and capabilities enable us to work closely with you to solve tech problems and cut lead time for solutions development
• Staff of nearly 400 IT professionals
• Rigorous vendor management ensures seamless compliance with your standards
• Dedicated 10-gigabit links support business continuity and disaster recovery

Service-Level Agreements, Client Managers

Our service-level agreements (SLAs) describe in objective detail the services we supply to clients as well as the tools and capabilities we provide them to measure our effectiveness. The agreements define service standards, designate performance responsibilities, and assign delivery timeframes. Whether or not you sign an SLA, however, you are assigned a permanent client manager to assist you in defining and accomplishing your goals.

Our client managers work closely with you to quantify,
measure, and realize your goals.

Characteristics of our SLAs and client managers:

• SLAs include detailed objectives and key performance indicators, with monthly scorecards specified to track performance and define trends
• By default, all SLAs include ITIL-certified 24/7/365 support and incident management
• Your client manager, an experienced technology and business professional, becomes your main point of contact and works hand-in-hand with you to realize your goals
• Client manager responsibilities include facilitation of your program, communication of your needs and viewpoint, and negotiation of any conflicts that arise
• Our client managers are selected both for their technical skills and system familiarity and their knowledge and experience in your business area
• Flexible, transparent SLAs eliminate misunderstandings and conflict, resulting in competitive-level costs for our best-in-class services and solutions

Virtualization has transformed our data centers by decoupling servers from physical hardware and enabling an unprecedented degree of infrastructure flexibility and availability. But while this has created remarkable efficiencies—server consolidation, self-service provisioning, capacity management, disaster recovery—it has also introduced new security challenges.

Virtualization enables the quick creation of new system
configurations for security testing.

With virtualization data is delivered as though it originated on a single server, even when several servers may actually be involved. This adds a layer of abstraction to our resource map—and has caused a fundamental shift in how we approach security. Since there is no longer a direct connection between digital resource and physical location, we now treat the two as intersecting but separate security categories:

• Physical security
• Digital security

Physical Security

Our purpose-built data centers and physical network were designed and built to the highest standards of location and environmental security. The certainty of future changes—in the technologies they house and the security necessary to protect them—were part of the buildings’ concept from the beginning. Both highly secure installations are located on company campuses and are fully managed by us. Although our team of IT managers numbers nearly 400—supported worldwide by more than 12,000 IT associates—we also utilize expert services from leading security and other IT vendors (see “Partners” tab).

Data center security includes:

• Continuous intrusion detection, intense entry authentication
• Around-the-clock biometric locks, video surveillance, man-traps
• Base-isolation structural dampers to withstand 8.5 magnitude earthquake without interrupting operations
• Self-sustaining redundant electrical, mechanical, support systems

Network security includes:

• Dedicated 10-gigabit fiber linking data centers
• Seamless automatic application failover
• Dynamic load-balancing between centers
• Automatic backup between centers
• Diverse carrier configuration enabling uninterrupted service

Mounted on massive “base isolator” shock absorbers, our data centers can survive earthquakes many times the magnitude of the 1906 San Francisco quake.

Digital Security

In addition to full protection of traditional servers, our digital security system provides layered protection to secure both active and inactive virtual machines in our cloud environment. This virtual security process employs dedicated virtual machines that scan the system continuously, in coordination with agents in each VM. These virtual cops detect and prevent intrusions, monitor firewall integrity, inspect logs, catch and quarantine malware, and prevent data breaches.

Since our traditional and virtual security solutions run in tandem, we can identify suspicious activities and implement preventive measures instantly if either environment is compromised.

Our digital security features include:

• Multi-layer user security (advanced SSL, firewall filtering, etc.)
• Unique "session keys" assigned to all SSL-encrypted client communications
• Environment-agnostic access control, anti-malware protection, intrusion detection
• Continuous file integrity checking, log management, vulnerability testing
• Ongoing security policy review/development, staff awareness updating
• ICSA (International Computer Security Association) certification that security system maintained in accordance with published policy
• Secure mobility networking

Compliance

We manage our compliance processes using a risk-based approach that classifies information according to its degree of critical confidentiality—and assigns protective priorities accordingly. As our data volume grows, the sophistication of external threats increases, and government regulations become ever more complex, risk management is the only successful approach.

We rigorously risk-manage three aspects of compliance:

• Regulatory compliance
• Systems configuration compliance
• Vulnerability management

The common goal of all government regulations is protecting the integrity and security of financial and customer information. Government regulations we comply with automatically include:

• Fair Credit Reporting Act (FCRA)
• Fair and Accurate Credit Transactions Act (FACT)
• Office of Foreign Assets (OFAC) Rules
• Safeguards (Identity Theft) Rules
• Gramm–Leach–Bliley Act (GLB)
• Sarbanes-Oxley Act
• EU Data Privacy

To ensure compliance with government regulations, we also protect our IT infrastructure by complying with the following industry standards:

• Control Objectives for Information and related Technology (COBIT)
• National Institute of Standards and Technology (NIST)
• International Organization for Standardization (ISO)
• Statement on Auditing Standards No. 70 (SAS 70)
• CyberTrust Perimeter Security Certification

We proactively employ automatic system audits and scoring to measure the effectiveness of our controls and explore system vulnerabilities. This vulnerability management process continually:

• Gathers comprehensive network and endpoint intelligence data
• Uses advanced analytics to identify potential systemic risks
• Prioritizes vulnerability fixes by degree of risk to critical systems

Business Continuity, Disaster Recovery

Business continuity planning and disaster recovery (BC/DR) were core concepts in the design of our IT infrastructure. Our unified network and dual redundant data centers were built to provide 100% survival of your precious digital assets in 99.9% of potential disaster events.

Although post-disaster business continuity depends on more than the recovery of data and information technology systems, large enterprises can’t begin to function without those data and systems. But simply protecting systems and information from harm is no longer enough to ensure a company’s ongoing viability. The information must be available dynamically across virtual environments, servers, applications, databases and data centers if today’s widely dispersed, highly interconnected enterprises are to continue functioning normally.

This is why we made a pivotal commitment to—and massive investment in—developing and implementing our all-inclusive data and infrastructure protection tools and capabilities. We wanted to ensure that no matter what happens, you will have what you need to operate successfully.

Our BC/DR tools and capabilities include:

• Fully redundant data centers linked by dedicated 10-gigabit fiber
• Centers mounted on base isolators that resist up to 8.5 earthquakes
• State-of-the-art fire, flood, intrusion, outage protection plans, technologies
• Data centers on separate power grids with backup diesel generators
• Dynamic failover solutions that minimize operational errors
• BC/DR capabilities routinely tested, evaluated by expert team
• Regular infrastructure BC/DR plan review, updating, training
• Available partner BC/DR consulting services

Our trusted IT partners provide the tools and solutions that power our state-of-the-art “IT Advantage” technology infrastructure. This includes not only the hardware and technologies supporting our data and application delivery systems—but complementary skills and capabilities for other services we provide, from dynamic system design to fast “first-to-market” development tools.

Our IT partners:

	Cisco The Cisco Unified Computing System is built to meet today's demands while being ready to accommodate future demands. The system helps to reduce total cost of ownership by automating element-management tasks through the use of service profiles that enable just-in-time provisioning. Launch Video
	EMC EMC Information Infrastructure for VMware was developed to unlock the full potential of virtual data centers, while building the foundation for a private cloud. It combines unified shared storage platforms, comprehensive data protection, simplified management, and an information-centric approach to security.
	f5 F5 helps organizations create an agile IT infrastructure that aligns with their business demands. With F5 solutions in place, businesses gain strategic points of control wherever information is exchanged, from client devices and the network to application servers, data storage, and everything in between.
	Fujitsu In the IT sector, Fujitsu leverages its base of cutting-edge, high-performance technologies to offer total solutions encompassing high-quality products, electronic devices, and a host of related services.
	HP HP Business Availability Center helps organizations manage applications in virtual and cloud environments, measure business impact and risk from the end-user perspective, trace complex business transactions across heterogeneous environments, and make incident management processes more efficient.
	IBM IBM offers solutions and technology that provide the DNA needed to deploy a dynamic infrastructure to help your company thrive in this new, smarter planet. IBM has deep consulting expertise and best practices that span both business and IT, bringing them together and managing them in a smarter, more streamlined way.
	Microsoft Microsoft views IT as instrumental in implementing business strategy, reducing costs, and increasing productivity. With services ranging from server and network operations to software deployment and end-user support, Microsoft IT solutions ensure predictable and trustworthy services for customers, clients, and partners.
	Service-now.com Service-now.com develops, implements, and supports a suite of on-demand IT service management solutions via the Internet and software as a service (SaaS). These ITIL-based applications—delivered on a single extensible development platform—adapt quickly to changing business requirements and workflow needs.
	Symantec Symantec’s IT governance, risk, and compliance platform helps organizations create sustainable and cost-effective programs that improve alignment between compliance and business risk. By incorporating best-practices risk management and IT governance strategies, it also helps reduce system downtime and data loss.
	Verizon Verizon Business has developed solutions for all areas along the IT continuum, from messaging and collaboration to custom hosting. Our goal is to help you improve infrastructure performance, by addressing cost and security issues, and application performance, by increasing productivity and delivering better customer experiences.
	VMware VMware’s proven datacenter solutions, built on the industry’s leading virtualization platform, drive business agility by simplifying your business infrastructure to create a more dynamic and flexible operation. Our customers speed application and service delivery, automate IT management, improve business continuity, and save energy.

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