Tax Services Client Service

Property Tax Collection Process Automation

Our property tax professionals have developed systems and processes that help facilitate the streamlined exchange of tax information and payments with over 22,000 taxing authorities nationwide. It is this infrastructure that helps provide the scale necessary for optimizing the connections between taxing authorities, mortgage lenders and property owners.

CoreLogic supports and values its association with these agencies and we are committed to a continued focus on providing new and innovative solutions that benefit our tax agency stakeholders.

With your input, our teams continuously work to maintain one of the most efficient property tax service platforms in the nation. Improving efficiency, maintaining integrity and achieving excellence in the tax collection process are the cornerstones of our operation.

Associations

Customer Service

Homeowners and agency contacts may contact our customer service department for questions regarding tax payments, refunds and any other concerns. Email product support at customerproductsupport@corelogic.com or call (800) 225-4707.

Our Address

CoreLogic Tax Services has moved to a new Dallas area facility. The new physical address is:

3001 Hackberry Road
Irving, TX 75063-0156

For Centralized Refunds, please note the new PO box:

P.O. Box 9202
Coppell, TX 75019-9978

Information Security
Best Practices

Information security is an important component of every organization. While every taxing authority has unique requirements, there are some common themes known to help earn and maintain homeowner trust.

We encourage you to consider these best practices as part of a strong information security program:

  • In doubt? Communicate with sender via a different method
  • Always be viligiant & aware
  • Verify domain name

  • Slow down when reading email / text / social media
    • Be cautious of emails that play on emotions
    • Look for grammar and spelling mistakes
    • Do you know who exactly is sending you the communication?
  • Think twice about what is being asked

  • Do not give out user name / password
    • No legitimate company will ever ask for this information

State Agency Contact Email Phone Number Office Location Time Zone
Alabama Todd Miley  tmiley@corelogic.com (817) 699-1103 Massachusetts Eastern
Alaska Chris Hollis  chollis@corelogic.com (800) 225-4707 ext. (817) 699-6580  Oregon Pacific
Arizona Chris Hollis* chollis@corelogic.com (800) 225-4707 ext. (817) 699-6580 Oregon Pacific
Arkansas Toni Jarrett ajarrett@corelogic.com (817) 699-1168 Texas Mountain
California Chris Hollis  chollis@corelogic.com (800) 225-4707 ext. (817) 699-6580  Oregon Pacific
Colorado Jeremy Kinkelaar*  jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
Connecticut Todd Miley tmiley@corelogic.com (817) 699-1103 Massachusetts Eastern
Delaware Stephanie Nelson  stnelson@corelogic.com (800) 229-3477 ext. (610) 524-4931 Pennsylvania Eastern
Florida Karen Lyons  klyons@corelogic.com (888) 542-7100 Indiana Eastern
Georgia Shannon Stokes  sstokes@corelogic.com (864) 968-9517 South Carolina Eastern
Guam Chris Hollis  chollis@corelogic.com (800) 225-4707 ext. (817) 699-6580  Oregon Pacific
Hawaii Chris Hollis  chollis@corelogic.com (800) 225-4707 ext. (817) 699-6580  Oregon Pacific
Idaho Jeremy Kinkelaar jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
Illinois Matt Pieczynski mpieczynski@corelogic.com (847) 783-7347 Illinois Central
Indiana Eric Appleton  eappleton@corelogic.com (800) 421-7861 Michigan Eastern
Iowa Matt Pieczynski mpieczynski@corelogic.com (847) 783-7347 Illinois Central
Kansas Jeremy Kinkelaar jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
Kentucky Karen Lyons klyons@corelogic.com (888) 542-7100 Indiana Eastern
Louisiana Toni Jarrett ajarrett@corelogic.com (817) 699-1168 Texas Mountain
Maine Mike McFadden mmcfadden@corelogic.com (817) 699-2223 Massachusetts Eastern
Maryland Karen Lyons klyons@corelogic.com (888) 542-7100 Indiana Eastern
Massachusetts Mike McFadden mmcfadden@corelogic.com (817) 699-2223 Massachusetts Eastern
Michigan Eric Appleton  eappleton@corelogic.com (800) 421-7861 Michigan Eastern
Minnesota Matt Pieczynski mpieczynski@corelogic.com (847) 783-7347 Illinois Central
Mississippi Todd Miley  tmiley@corelogic.com (817) 699-1603 Massachusetts Eastern
Missouri Jeremy Kinkelaar jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
Montana Jeremy Kinkelaar jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
Nebraska Jeremy Kinkelaar jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
Nevada Chris Hollis  chollis@corelogic.com (800) 225-4707 ext. (817) 699-6580  Oregon Pacific
New Hampshire Todd Miley  tmiley@corelogic.com (817) 699-1103 Massachusetts Eastern
New Jersey Kathy Bishop kbishop@corelogic.com (718) 479-5450 New York Eastern
New Mexico Todd Miley*  tmiley@corelogic.com (817) 699-2223 Massachusetts Eastern
New York Kathy Bishop kbishop@corelogic.com (718) 479-5450 New York Eastern
New York Earlene Lacy elacy@corelogic.com (817) 699-1412 New York Eastern
North Carolina Shannon Stokes  sstokes@corelogic.com (864) 968-9517 South Carolina Eastern
North Dakota Jeremy Kinkelaar jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
Ohio Karen Lyons klyons@corelogic.com (888) 542-7100 Indiana Eastern
Oklahoma Toni Jarrett ajarrett@corelogic.com (817) 699-1168 Texas Mountain
Oregon Chris Hollis  chollis@corelogic.com (800) 225-4707 ext. (817) 699-6580  Oregon Pacific
Pennsylvania Stephanie Nelson  stnelson@corelogic.com (800) 229-3477 ext. (610) 524-4931 Pennsylvania Eastern
Pennsylvania Earlene Lacy elacy@corelogic.com (817) 699-1103 Pennsylvania Eastern
Puerto Rico Karen Lyons klyons@corelogic.com (888) 542-7100 Indiana Eastern
Rhode Island Todd Miley  tmiley@corelogic.com   (817) 699-1103 Massachusetts Eastern
South Carolina Shannon Stokes sstokes@corelogic.com (864) 968-9517 South Carolina Eastern
South Dakota Jeremy Kinkelaar jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
Tennessee Shannon Stokes sstokes@corelogic.com (864) 968-9517 South Carolina Eastern
Texas Toni Jarett ajarrett@corelogic.com (817) 699-1168 Texas Mountain
Utah Todd Miley*  tmiley@corelogic.com (817) 699-1003 Massachusetts Eastern
Vermont Mike McFadden mmcfadden@corelogic.com (817) 699-2223 Massachusetts Eastern
Virgin Islands Karen Lyons  klyons@corelogic.com (888) 542-7100 Indiana Eastern
Virginia Stephanie Nelson  stnelson@corelogic.com (800) 229-3477 ext. (610) 524-4931 Pennsylvania Eastern
Washington Chris Hollis  chollis@corelogic.com (800) 225-4707 ext. (817) 699-6580  Oregon Pacific
Washington DC Stephanie Nelson  stnelson@corelogic.com (800) 229-3477 ext. (610) 524-4931 Pennsylvania Eastern
West Virginia Karen Lyons klyons@corelogic.com (888) 542-7100 Indiana Eastern
Wisconsin Matt Pieczynski mpieczynski@corelogic.com (847)783-7347  Illinois Central
Wyoming Jeremy Kinkelaar  jkinkelaar@corelogic.com (866) 780-8178 Illinois Central
  Gene Sweeney gesweeney@corelogic.com (800) 229-3477 ext. (610) 524-4944 Pennsylvania Eastern
  Agency Relations Group AgencyRelationsManagement@corelogic.com Texas Central
  *TEMPORARY ASSIGNMENT

Paperless Refunds Electronic
Remittance Process

CoreLogic is pleased to offer a paperless option for sending refunds. Once payments have been posted, you can wire funds for refunds back to the CoreLogic Refunds Department. All that is needed is a completed ‘Paperless Refund Form’ and backup documentation:

Backup documentation - an Excel spreadsheet or tab-delimited text file that includes:

  • Refund amounts
  • Parcel numbers
  • Refund reason
  • Any additional detailed information that will help expedite processing

Once we receive notification from our Accounting Department that the wire has been received, matching the emailed backup from your office, we will process the refund accordingly.

Please email our Refunds Department (DFW01.Refunds@corelogic.com) or your local government solutions specialist for additional information about paperless refunds.

Paper Refunds

All paper refunds should be sent to:

By Regular Mail

Refund Dept – CoreLogic
CoreLogic Tax Services
PO Box 9202 Coppell, TX 75019-9978

By Overnight Mail

3001 Hackberry Drive
Irving, TX 75063-0156

CoreLogic does not require paid receipts unless a paid receipt is required to request a refund.

Important considerations:

  • Please make refund checks payable to the mortgage company. This will also help to expedite the processing of refunds.
  • Provide any supporting documentation regarding the account including; owner's name, property address, amount of tax and reason for the refund.
  • Include the paid receipts where applicable. Some taxing authorities require copies, front and back, of cancelled checks.
  • If the lender is to receive refund on more than one parcel, please send one check. Use the loan number when returning duplicate and over payments.
  • Include refund reason/supporting documentation such as: Paid by H.O., Paid by Title Company, Prior delinquency/unpaid taxes, Special Assessment owing, Wrong Amount or Erroneous Tax ID.
  • Please contact the Customer Service Department for any questions prior to returning a payment, and note those contacts. This includes not only out of balance situations, but missing information including applicable duplicate bill fees or any questions about the payment package.

Our goal is to help reduce the volume of refunds by ensuring payment requirements are followed. By identifying causes and creating solutions to help prevent erroneous payments and duplications, our teams can work together with your staff to help ensure the highest levels of quality are maintained.

We also communicate with tax officials to address specific cycle related issues. And, we regularly work to identify opportunities for streamlining data exchange. Automated refunds processes are examples of this effort. If you provide the refund information on a disk via spreadsheet or text format, our team can use the data to update our system. This will help minimize keying time and expedite the refund return to the mortgage companies .

If you have any questions, please contact your local government solutions specialist.