Effective April 30, 2019, the previous URL for SMARTWeb-1, smartweb.corelogic.com, will be deactivated. If you have not already done so, please begin using the new SMARTWeb-2 URL now: www.corelogic.com/landing-pages/smartweb2.aspx.
If you have any questions or concerns, please contact Customer Product Support or your assigned Tax Operations Client Specialist (TOCS).
If you are unable to access the new SMARTWeb 2 URL, please contact your IT administrator to ensure no firewall issues exist and the IP’s listed in the FAQ are added (whitelisted). Additionally, the FAQs below may be helpful.
Frequently Asked Questions
Will this SMARTWeb change impact the way my company exchanges information with CoreLogic?
This change does not impact data exchanges.
Does my company need to make changes to IP addresses or URLs?
Yes. The new URL will be smartweb2.corelogic.com.
CoreLogic requests existing IP addresses be retained. Additionally, the new IP addresses below should be added. All IP addresses should be maintained in your firewalls until we complete migration and remove the legacy IP addresses. Please add the new IP addresses for any ports that you show with the following existing IP addresses:
What is the plan for testing?
The new URL will be available in production as of 9/23/18 and both URLs will be available for a limited time. Client testing can occur after 9/23/18.
If my IT team encounters issues during migration of the new IP Addresses, how should they be addressed?
If I have questions about SMARTWeb changes, who should I contact?
We encourage you to contact us via any of the following methods:
- Support (Help) Desk at 866-440-7449
- Customer Product Support at 800-225-4707 or email@example.com
- Your assigned Tax Operations Client Specialist
CoreLogic clients rely on the SMARTWeb portal for centralized access to real estate property tax information. This powerful tool provides users with the ability to:
- Originate new tax service orders
- Perform order maintenance functions
- Originate and view claims
- Order reports
- Retrieve loan, order, and/or property tax identification number information
If you have any comments, suggestions or questions about CoreLogic® products and services, please email us. For technical questions, please call the CoreLogic Support Center at (866) 440-7449.
Knowledge Center in SMARTWeb
Information is available within the reference tab of the Cycle Dashboard from the "Tools" menu inside the portal. Be sure to visit the Documentation area in SMARTWeb where you will find all of our user guides such as:
- Government Fee Listing
- Customer Handbook
- Cycle Dashboard Guide
- eReports Guide
- Tax Payment Status Guide
For technical questions, please call the CoreLogic Support Center at (866) 440-7449.
For new user IDs or training questions, please contact our Customer Product Support team at CustomerProductSupport@corelogic.com or (800) 225-4707.