In this Website Privacy Policy, CoreLogic, Inc. and our affiliates (collectively, “CoreLogic” or “we”), provide information about how we use, collect and transfer personally identifiable data from visitors to our websites (collectively the “Website“) and users of our services.
Additional information for users located in the European Economic Area (“EEA”), Switzerland and the UK about their rights and other information can be found in the Annex to this Privacy Policy.
1. Scope
This Privacy Policy covers only data collected through the Website and not any other data collection or processing, including, without limitation, data collection practices of other websites to which we link or data that we or our subsidiaries or affiliates collect offline or through websites, products, or services that do not display a direct link to this Privacy Policy.
2. Collection, Use, and Sharing of Data
2.1 Browser and device information
CoreLogic collects information from visitors of the Website, including the domain names, IP and MAC addresses, browser types, and unique device identifiers of such visitors. This information includes the number of visits, average time spent on the Website, pages viewed and similar information. This information may also include usage information about the page-by-page paths you take as you browse through the Website. CoreLogic uses this information to measure the use of the Website and to develop ideas to improve the content of the Website. For more information regarding CoreLogic’s use of this information, please see the sections on “Cookies and Other Tracking Technologies” and “Analytics” below. We may combine such information with information provided by
you.
2.2 Personal information provided by you
There are times, however, when we may need additional information from you, including personal information that
may be used to identify you. This information includes items such as your name, address, telephone number, and email
address. The information we collect is typically used by us to respond to your inquiry, process an order or allow you to
access specific account/profile information.
2.3 Information from third parties
We may receive information about you from third-parties such as social networks (subject to the user’s privacy
settings and the privacy policy of the social network), service providers which allow us to verify, enhance or
supplement your information, and business partners to whom we are offering a service. We are not responsible for
third-party use of information.
2.4 How do we use your information?
If you choose to share any personal information with us, we will use it in accordance with this Privacy Policy
and applicable law. We may use your personal information to: improve the Website or CoreLogic products and services;
customize your experience with the Website, or to serve you specific content that is relevant to you; contact you
regarding your use of the Website and, in our discretion, changes to our policies; provide you with Website-related
notices; send you advertisements and marketing for CoreLogic products and services in accordance with the law; to
notify you about changes to our Websites and services; send you service notices; deal with enquiries and complaints; comply
with any legal or regulatory requirements and otherwise to any respond to any relevant regulator or competent
authority as required by law; understand user trends and patterns; for business administration; and for purposes disclosed
elsewhere in this Privacy Policy, at the time you provide your personal information, or with your consent. We may
also use information for any internal purpose, such as quality control efforts or customer analysis.
2.5 Retention of information
We may store your information for as long as it is required for our business purposes, including the period after
which any customer relationship has ceased.
2.6 Sharing of information
We will only share your information with third parties in accordance with applicable law.
We may share with third-parties information that is not associated with your name or identity, such as Website usage
information, non-personally identifiable demographic information, and aggregate user statistics in accordance with
applicable law.
We may share your personal information with non-affiliated third-parties as necessary for us to provide the product
or service you or your lender/service provider have requested of us, as permitted by law, with third party service
providers so that they may perform certain services for us, or as otherwise specified herein. Such disclosures may
include situations in which we are required to respond to subpoenas or other legal process, or are responding to the
request of governmental authorities conducting an investigation.
We may also provide all of the types of non-public personal information listed above to one or more of our affiliated
companies in connection with our services and other business purposes.
It is possible that CoreLogic, its subsidiaries, affiliates, joint venture companies, or any combination of them,
could merge with or be acquired by another legal entity. In such event, or in the event of any other proposed or
actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger,
amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of
CoreLogic or of any of the business or assets or shares of CoreLogic or a subsidiary or division thereof, CoreLogic
may share your information with third-parties.
Furthermore, and subject to your consent where required by law, we may also provide all the information we collect,
as described above, to companies that perform marketing services on our behalf, on behalf of our affiliated
companies or to other financial institutions with which we or our affiliated companies have joint marketing
agreements. In some circumstances, we will request your consent to share your information with nonaffiliated third
parties, such as lenders, realtors, and insurers, so that they may offer you products and services that may be of
interest to you.
3. Cookies and Other Tracking Technologies
The Website uses “cookie” technology to measure Website activity and to collect information such as browser type, time
spent on the Website, pages visited and other information about your visit to the Website. Cookies are also used to
prefill information previously entered into forms and to customize information to your personal tastes. A cookie is an
element of data that an Internet site can send to your browser. Cookies are stored on your computer. We may share
information about you that we collect through a cookie with third-parties who help us analyze Website data, in accordance with
the law.
On our Website we use the following types of cookies:
(a) Strictly necessary cookies – These cookies are essential to enable the user to navigate around the Website securely and to provide the user with services they have specifically requested.
(b) Functionality cookies – These cookies enhance the functionality of the Website by storing user preferences. For instance, they can remember your name and location, if you provide this information and the types of content you are interested in.
(c) Performance cookies – These cookies improve the performance of the Website. For instance, they help pages load quicker.
(d) Analytics cookies – We may use third party analytics services such as Google Analytics and others. Your IP address and other information will be collected by automated means to report on your use of the services. For more information about how Google Analytics uses your information please click here.
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. If, however, you do not accept our cookies, you may experience some inconvenience in your use of the Website.
We may also include small graphic images called web beacons, also known as “Internet tags” or “clear gifs,” in our web pages and email messages. We may use web beacons or similar technologies for a number of purposes, including, without limitation, to count the number of visitors to the Website, to monitor how users
navigate the Website, and to count how many emails that we sent were actually opened or how many particular articles or links were actually viewed.
We may also use embedded scripts on the Website. An embedded script is programming code that is designed to collect information about your interactions with the Website. It is temporarily downloaded onto your computer from our web
server or a third party with whom we work, is active only while you are connected to the Website, and is deleted or deactivated thereafter.
4. Analytics
We may use third party analytics service providers, including but not limited to Google Analytics, to evaluate and
provide us with information about the use of the Website. These third-parties use cookies, web beacons, pixels, embedded scripts and other, similar technologies to automatically collect information about your Website use, report
Website trends, and help us compile Website metrics. You can learn about Google’s specific practices by going to www.google.com/policies/privacy/partners/.
We use Google Analytics Advertising Features with Google Signals, which includes Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interests Reporting to advertise
online. Google Signals provides insight into cross-device user journeys and allows us to remarket to signed-in Google users across devices. Websites and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to a website.
5. Opt-out
If you would like us to stop sending you marketing communications you may use the opt-out link set out below or the unsubscribe link in our marketing communications. Although we encourage you to use the opt-out link because it is automated, you may also contact us.
5.1 Opt-out Contacts
CoreLogic USA Email: [email protected]
EU: CoreLogic Solutions and eTech Email: [email protected]
6. Social Features
If you, or another user of your device, wish to withdraw your cookies consent at
any time, you have the ability to accept or decline cookies by modifying your browser setting. You may also go to www.allaboutcookies.org or www.youronlinechoices.eu if you are in Europe, or to www.aboutads.info/choices if you are anywhere else for instructions on how to disable cookies. You may opt-out from Google Analytics here or by downloading the Google Analytics opt-out browser add-on, available at: https://tools.google.com/dlpage/gaoptout. In some instances, when you opt-out, a
new cookie (Opt-Out-Cookie) is placed in your web browser. This tells the third party provider to cease data collection from your browser and prevents advertisements from being delivered to you.
Certain functionality on the Website may permit interactions that you initiate between the Website and a third party website or service (“Social Features”). If you choose to use Social Features, information you post or provide access to may be publicly displayed by the provider of the Social Feature that you use. Similarly, if you post information on a third party platform that references the Website (e.g., by using a hashtag associated with CoreLogic in a tweet or status update), your post may be published on the Website in accordance with the terms of the third party website or service. Also, both CoreLogic and the third party may have access to certain information about you and your use of the Website and the third party site or service. The information we collect in connection with Social Features is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party’s privacy practices.
7. Website Security
We maintain appropriate physical, electronic, and procedural safeguards to protect your personal information. We provide information to our subsidiaries, affiliated companies, and other businesses or persons for the purposes of processing such information on our behalf, some or all of which may store your information on servers located outside of the United States.
8. California Privacy Rights
When California customers provide personal information to a business, they have the right to request certain disclosures if that business shares personal information with third parties for the third parties’ direct marketing purposes. Once per calendar year the customer may request that the business provide a list of companies with which
it shares personal information for those companies’ direct marketing purposes, and a list of the categories of personal information that the business shares. CoreLogic generally does not sell products or services directly to individual California consumers. However, if we engage in such contact, you may request information about our compliance with this law by contacting us.
Any such inquiry must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address or mail address.
For information regarding CoreLogic’s obligations under the California Consumer Privacy Act (CCPA), please click here.
9. Children’s Online Privacy
Our Site is not intended for children under the age of 16. We do not intentionally or knowingly collect personally-identifiable information from children under the age of 16 and we request that individuals under the age of 16 do not submit any personal information on the Website. If we learn that we have received identifying
information from a user under the age of 16, we will delete this information.
10. Third Party Websites
There may be hyperlinks on the Website to other websites or locations that are operated and controlled by third parties (“Third Party Websites“). These Third-Party Websites may solicit personal information from you. We make no representations regarding the policies or business practices of such Third Party
Websites and encourage you to familiarize yourself with their privacy policies before providing them with your personal information.
11. Investigative Consumer Reports (California Residents)
Privacy Notice: Preparation and Processing of Investigative Consumer Reports
This notice is provided to California residents. Under California law, an “investigative consumer report” is a consumer report containing information on a consumer’s character, general reputation, personal characteristics, or mode of living. CoreLogic Rental Property Solutions may compile investigative consumer reports about individuals and provide them to businesses for background screening, tenant screening, and similar purposes.
Personal Information Disclosure: United States or Overseas – In connection with its preparation and processing of investigative consumer reports CoreLogic Rental Property Solutions may transfer personal information about you to our authorized service providers and affiliates outside the United States and its territories. Such transfer will be conducted in accordance with all applicable laws and regulations.
To obtain additional information about the privacy practices and policies of CoreLogic Rental Property Solutions in connection with its preparation and processing of investigative consumer reports, please contact us using the
details above.
12. Annex – Processing of Personal Data (Residents of the EEA, Switzerland and UK)
CoreLogic provides additional information to its EEA, Switzerland and UK based users to comply with data protection laws.
12.1 What is personal data?
“Personal data” is information about you (a “data subject”)
the use of which is governed by applicable data protection laws. It will include any information from which you can be identified, directly or indirectly, in particular by reference to an identifier such as your name, an identification number, location data, an online identifier or other information about your identity. Most information collected about you on the Website will constitute personal data.
12.2 Who is responsible for your personal data?
If you use our Website, the data controller is CoreLogic Solutions Limited, 1st floor, 39 Houndsditch, London EC3A 7DB. CoreLogic Solutions Limited is registered as a data controller with the Information Commissioner’s Office in the UK (registration number Z6322218).
12.3 What is the legal basis for processing your personal data?
On some occasions, we process your personal data with your consent, for example, when you agree to receive our newsletter or to deal with your enquiries.
On other occasions, we process your personal data when we need to do this in order to fulfil a contract with you, such as granting you access to our online services.
We also process your personal data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights. For example, we may process your personal data in our legitimate interests to ensure that our Website and services are provided efficiently and in an user-friendly and personalized manner taking into account user feedback, data and profiles, unless consent is required for any such processing under applicable law. We will process personal data to ensure the security of our business and the information of our users, and to ensure the proper and efficient administration of our business. You may contact us for further information.
Finally, we will process your personal data where we are required to do this by law. For example, where we have to fulfil anti-money laundering requirements or disclose information under a court order.
12.4 Data transfers
Personal data that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the personal data in accordance with this Privacy Policy.
Personal data which you provide may be transferred to our group companies, commercial partners, suppliers or agents located outside your country as set out above. We will ensure adequate protection of personal data transferred
outside of your country as required under applicable laws. For example, if you are located in the EEA, Swiss or in the UK, we may enter into model clauses with the recipient. You may contact us for a copy of the safeguards which we have put in place to protect your personal data in these circumstances.
In addition, personal data that you submit for publication on the Website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
12.5 How long does CoreLogic keep personal data?
CoreLogic keeps your personal data for only as long as required to provide you with the necessary Website content and services and to carry out the processing set out in this Privacy Notice, and in line with its obligation under applicable law. This means that we will generally not keep your personal data for longer than six years following
your last interaction with us, and the actual retention period will often be shorter. You may contact us for further information.
12.6 Your rights
Data subjects may ask us for a copy of their personal data, to correct it, erase it or to transfer it to other organizations at their request. Data subjects also have rights to object to some processing including profiling and, where we have asked for their consent to process the data subject’s personal data, to withdraw this consent.
In particular, data subjects have the right to object to direct marketing at any time. Where a data subject withdraws their consent, this will not affect the legitimacy of the processing conducted prior to your request. Where we process personal data because we have a legitimate interest in doing so (as explained above), the data subject has a right to object to this.
These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your personal data.
Please use the contact information set out in our Contacting Us section above. We will aim to acknowledge your enquiries within 72 hours and respond within one month, unless otherwise required by law.
We hope that we can satisfy queries you may have about the way we process your personal data. However, if you have unresolved concerns you also have the right to complain to your local data protection authority.
13. Annex – Symbility Property Applications
13.1 Application
Symbility Solutions, Inc. and its subsidiaries, Symbility Solutions, GmbH and Symbility Solutions, Ltd. (collectively, “Symbility”) process personal data in relation to the use of our services and products, such as Claims Connect, Mobile Claims, Desk Adjuster, Symbility Link, Quality Connect, Video Connect, Business Intelligence and Property Analytics, along with other online services that posts this Privacy Policy. These and any subsequently added Symbility service and products shall referred to as “Symbility property applications.”
The Annex set forth at Section 12 of the CoreLogic Privacy Policy generally applies to the Symbility property applications, notwithstanding the geographic location of the policyholder or user. This Annex (Symbility Property Applications) further supplements the Annex set forth at Section 12 of the CoreLogic Privacy Policy specifically with respect to the Symbility property applications.
The Symbility property applications may contain links to external services, which are not part of the Symbility property applications. These external services are not covered by this Annex. Please refer to these third parties’ privacy policies for more information on how they process your personal data.
13.2 Collection and Processing of Personal Data
Symbility collects and processes the following types of personal data for the purposes set forth below.
| Types of Personal Data | Explanations |
| User Identification Data | User identification data includes the personal data which are used to identify the users of the Symbility property applications and allow them to connect to the Symbility property applications. Examples of user identification data include:· Email addresses· Credentials, including password· First and last namesUsers generally include our customers’ employees and agents, and in some cases, such as for Symbility Link, policyholders. |
| User Generated Data | User generated data includes the data which are generated by users when using the Symbility property User generated data may be used by our customers as part of our business intelligence function |
| Insurance Claim Data | Symbility property applications are used by our customers to manage property claims. Therefore, · Property Data · Repair calendar · Estimates · Financial costs · Invoices Insurance claim data may be used by our customers as part of our business intelligence function |
| Property Data | Property data refers to data associated with the properties that are affected by damages. Property Whenever documents are uploaded, they may contain metadata. Metadata is data which provides |
| Image and Voice Data | Some features of our Property Applications allow users to interact together through live collaboration tools, or to upload some videos and images as part of the Property Data. For instance, Video Connect allows policyholders to interact instantly with an insurance adjuster through live video collaboration and enables the use of policyholders’ smartphone or tablet’s camera and other integrated capabilities to capture Property Data. |
| Communication Data | Communication data includes any personal data generated through our communication functions, or which · Image and Voice Data Our communications include SMS notification, push notifications and instant messaging. For instance, We may also communication with users for operational reasons such as to notify of a maintenance, in |
| Support and Maintenance Data | Our customers’ users have access to support services. When requesting support, a support ticket is created. Each support ticket may contain personal data such as a reference to the claim number, which is the caused of the support request, information about the user who made the request, and any other information shared by the user.We also provide support through phones in our call centers. When users contact us by phone, these calls are recording along:· Data, time, and duration of the call· Receiving or sending extension· Telephone number used by the user (unless withheld by the user)Call recordings are stored in an encrypted format and are kept improving the quality of customer service, to document support requests, to follow up on their and to address any disputes. |
| Customer Relationship Management | In order to manage our customers, such as for billing purposes and for other administrative purposes, we process business contact information. |
| Electronic Data | The Symbility property applications automatically collect electronic data such as IP addresses, browser type, type of device, consents, and language preferences. |
13.3 Sharing of Personal Data
Symbility’s affiliates may provide billing or shared services in connection with the Symbility property
applications.
Symbility uses service providers to provide the IT structure needed to provide the Symbility property
applications, such as cloud hosting companies.
Symbility uses service providers to handle support requests and call centers.
Symbility uses service providers to provide certain functionalities such as SMS notifications and live video
sessions.
Symbility uses service providers to make functionalities available through the Symbility property applications, such as Google Maps.
Symbility also uses service providers to obtain analytics and power our business intelligence functionality.
Our customers may integrate the Symbility property applications with third party integration partners through
APIs, plug-ins and similar gateways. When doing so, personal data may be transferred between Symbility and
such integration partners.
Sharing Personal Data with Other Third Parties
Symbility may share your personal data with other third parties in the following contexts:
Symbility may share your personal data to abide by applicable law or protect the rights and interests of others.
For example, we may disclose your personal data if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests, or prevent fraud or abuse.
Symbility may share your personal data in the event we sell or transfer all or a portion of our business assets (for example, in a merger, reorganization, liquidation, or any other business transaction), including in negotiations of such transactions
13.4 Location of Processing
The location in which personal data is processed is determined by our contract with our customers. In general, we host personal data in the jurisdiction corresponding to where our customers are located. For instance, if you are in the European Union, we process your personal data in the European Union unless our otherwise provided in our contract.
Our service providers may be process personal data in a different location than our customers, subject to our agreements with our customers. If applicable, we ensure that adequate safeguards are in place before doing so, such as by entering into agreements with such third parties and performing due diligence on their information security and privacy practices.
13.5 Protection of Personal Data
Symbility holds several certifications to ensure that personal data is protected in a consistent and verifiable manner. Our data hosting providers all hold industry-recognized certifications. We perform technical testing such as penetration testing. We enforce technical and organizational measures such as encryption, access control and log monitoring. Our employees are trained regularly. Our compliance systems cover the handling of personal data in accordance with applicable laws.
13.6 Exercising Your Rights
You should direct requests regarding your personal data to our customer (i.e. the organization which provided with access to the property application(s)). If we receive such a request, we will advise our customer accordingly and obtain their instructions prior to responding, unless we are required to respond under data protection law.
Please note if you request deletion of your data, some or all of the functionalities available within the Symbility property applications may not be available to you. Similarly, to the extent we are processing your personal data based upon consent and you withdraw that consent, some or all of the functionalities available within the Symbility property applications may no longer be available to you.
We will respond to your request within a reasonable timeframe. We may request specific information from you to help us confirm your identity prior to processing your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.
Below is the information that you need to contact us:
Symbility Solutions, Inc. (Canada)
Data Protection Officer
30 Adelaide East Street, 5th FL
Toronto, ON M5C 3G6
Canada
[email protected]
Symbility Solutions Limited (UK)
Data Protection Officer
Floor 11, Whitefriars
Lewins Mead
Bristol BS1 2NT
UK
[email protected]
Symbility Solutions GmbH (Germany)
Data Protection Officer
Stannheimer Strasse 10, Building 1, 5th Floor
Kornwestheim 70806
Germany
[email protected]
14. Annex – Protection of Personal Information (Residents of Quebec, Canada)
Pursuant to Division I.1, Section 3.1 of the Act respecting the protection of personal information in the private sector, CQLR c P-39.1, the title and contact information of the person in charge of the protection of personal information of residents of Quebec, Canada are as follows:
Quebec Data Protection Officer (DPO)
[email protected]
15. Changes to this Statement
CoreLogic may from time to time and without prior notice revise this Privacy Policy. Any changes will be effective immediately when the revised Policy is posted on the Website, unless stated otherwise. We will not, however, use your personal information in a manner materially different than what was stated in the Privacy Policy posted on the Website at the time your personal information was collected unless we receive your consent.
16. Contacting Us
If you have any questions about this Privacy Policy, our practices, or your dealings with the Website, you can contact us by email or you can write to:
USA Residents:
Mark Wynn
Sr Ldr, Compliance Officer
40 Pacifica Suite 900 Irvine, CA 9261
Email: [email protected]
EEA Residents
Data Protection Manager,
CoreLogic Fore 2, 2 Huskisson Way,
Shirley, Solihull, B90 4SS England
Email: [email protected]
17. Currency
This Privacy Notice (version 1) was last updated on August 14 2022.
Please print or download a copy for your records.
