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Frequently Asked Questions

A Limited report is typically recommended for established condo projects, lower loan-to-values, and primary residences or second homes.  A Full report generally supports new condo projects or established projects with higher loan-to-values, or units that are not purchased as primary residences or second homes.

Additional ad-hoc documents that aren't included in your chosen bundle can be added at the same time you place the bundle order, or any time after - even if the original order is complete.

Yes! We have over 30 additional ad-hoc documents that you can order by themselves when a condo project report is not required.

Costs to obtain the condo questionnaire data vary significantly from state to state.  We recognize that many of you do business in a concentrated set of areas, some of which may incur lower costs than others.  We believe geographic pricing is a fairer approach than a "one-size-fits-all".

If we have recent condo project data and documents already available, the CondoSafe report and documents will be delivered shortly after the order is placed. Otherwise, we will request the documentation on your behalf and notify you once each document is available to download until the entire order is complete.  We strive to fulfill each order as quickly as possible.  Occasionally we may stumble upon some tricky cases that may take a few additional days to complete.

Co-Ops - Coming soon!

PUDs - The CondoSafe product is designed to support underwriting condominium projects.  PUDs have other, less stringent requirements. Therefore, we do not recommend using CondoSafe to support underwriting PUD projects.

Site condos - Orders submitted for condo projects consisting of site condos will be fulfilled and include an indicator stating whether the project consists solely of detached condos.  The project can then be underwritten in accordance with agency/investor guidelines.

Senior/Retirement communities - Like site condos, orders submitted for condo projects with deed restrictions, such as “55 and better” will be fulfilled and include an indicator stating whether the project has deed restrictions and whether they are age-restricted.  The project can then be underwritten in accordance with investor guidelines.

Yes.  Updates to the guidelines are reviewed, vetted, and incorporated into the CondoSafe questionnaire by the policy effective date.

Given that we do not underwrite the loan, we do not rep or warrant.

No integrations are necessary. Order and delivery is completed through a standard web browser.

Internet Explorer 11 or higher, Chrome36 and higher or Firefox 33 and higher are all compatible with CondoSafe.

We accept credit and debit cards with the Visa, MasterCard, or Discover logos.

If you have the borrower's authorization to use their credit/debit card, you can charge the CondoSafe fee directly to the borrower by entering their credit/debit card details in the payment screen and checking a box indicating that the borrower's credit card is being used.