CoreLogic Provides Exceptional Customer Service
Every client, large or small, receives full support from our team of flood experts. With industry knowledge, servicing know-how, regulatory expertise and customer focus, our professionals function as an extension of your own operation.
Click on a link below for more information about our services.
Client Support & Technical Assistance
From the moment we receive a call, our team will work to exceed your expectations by addressing the issue promptly and knowledgeably, and by seeing it through to resolution as quickly as possible. Often, the initial Client Services Representative that answers your call can resolve the issue without the need to forward on to other departments.
Client Services Representatives are available 7 a.m.-7 p.m. Central time, Monday through Friday. Contact our Client Services team via email or call (800) 447-1772, option 2.
For any technical difficulties, we have a technical support team that is ready to provide quick and courteous assistance, Monday through Friday, 7:00 a.m. to 7:00 p.m. Central time. Call (800) 447-1772 to receive technical support.
CoreLogic Experts Know Flood
We’re proud of our flood-related expertise and our ability to provide flood data that is both current and compliant with federal regulations. Our knowledgeable team of servicing specialists and compliance experts use resources that are advocated by FEMA, the NFIP, and Federal Regulators.
Our Compliance Advisors and Dispute Resolution Specialists are available 7:00 a.m. to 7:00 p.m. Central time, Monday through Friday, at 800-447-1772. Our specialists have earned national certification as floodplain managers and some, the Associate in Flood Insurance accreditation, to enable experience and expertise in flood risk management and flood insurance to assist you with:
- Questions over Flood Determinations and flood map issues
- Regulatory or compliance questions
- Help with borrower requests such as through the flood map amendment process
- Working with FEMA and community officials to identify flood mapping issues
We understand that from time to time you may encounter conflicting flood zone information. As a service to you, we will recheck our work. You can start the "dispute" process either from FloodCert.com (you'll need to have an account with us) or by calling our Client Services Department. Once the dispute is initiated, our team will pull together the relevant resources, and our Dispute Resolution Specialists will recheck each aspect of the determination for accuracy and contact you with the results. If you or your borrower has questions about the LOMA application process, we'd be happy to help. For FEMA guidance on LOMA applications, click here.
We also created the CoreLogic Flood Compliance Kit to assist you with the process of what to do when you or your borrower disagree with a determination. This kit provides detailed information about the steps to take to dispute a determination, how to apply for a Letter of Map Amendment or Lender Determination Review through FEMA, and other helpful reference and contact information.
Dedicated Customer Support
Your Account Management team is your dedicated support team throughout the life of your account with CoreLogic. During your account setup, we request in depth information on your current business practices in order to fully understand how we can best serve you. We want to ensure that you receive the service you need and expect.
Our Account Management professionals can also provide you and your staff training on flood regulations, compliance, and the basics as a new CoreLogic client. Since our account managers work in regional teams, you can be assured that an account manager is knowledgeable in your business and will always be available to provide assistance.
Our staff is available 7:00 a.m. to 6:00 p.m. Central time at (800) 447-1772.
Account Managers by Region
Below is a list of our Account Manager’s extensions by region. You can reach them by dialing 800-447-1772 and entering the extension listed next to the region.
Resellers & Portals: x3724
Due to the frequency of flood status changes, a portfolio of acquired or seasoned loans can rapidly become outdated-particularly during FEMA's current mapping initiative to update maps throughout the country. CoreLogic's flexible menu of portfolio review and maintenance services can help keep your portfolio in compliance.
- Customized portfolio assessment. When a client acquires a new portfolio of loans, they may not know the level of flood data accuracy or the compliance status of those loans. In that case, it's wise to invest in a portfolio review and flood risk analysis. Our cost-effective, customizable menu of assessment options allows them to choose the level of analysis and reporting they need.
- Fully guaranteed portfolio update. To give a client full confidence that their portfolio is compliant, we can review all properties in the portfolio, identify those that already have current flood zone determinations, and issue new, guaranteed determinations for the rest. Or, if necessary to meet the requirements of a portfolio sale, we can issue guaranteed CoreLogic determinations for the entire portfolio.
From loan closing through payoff, CoreLogic is an expert partner in flood risk management. We can build a customized servicing program to help our client's meet regulatory requirements, satisfy their investors and keep their business growing.
You can reach our Portfolio Services Department through our central number 800-447-1772 x8103.
Let CoreLogic Train Your Organization
The issue of flood compliance can be complicated. CoreLogic provides customized no-cost training to help your staff understand what the federal regulations mean to you. You can receive on-site training for large groups, and telephone training for smaller groups. Our goal is to help your staff provide better service to your team. We tailor the training to fit the audience, your geographic lending area, and your own internal procedures as it relates to flood compliance.
Our Account Management and Compliance teams are your trainers, since they have expertise in the flood industry in the following areas and more:
- National Flood Insurance Program (NFIP) insurance guidelines
- Flood determination mapping and compliance issues
- FEMA mapping and floodplain management guidelines